VIP WRISTBAND [UK Customers Only]

MERCHANDISE

You can return and item for exchange, All we ask is that the item is in it's original unworn and unwashed state with any tags still attached. Trying on an item does not affect the item (so long as you do not stain the item with makeup or deodorant)

Before placing your order, please be careful to check product size information.

REFUNDS

For any items being returned for a refund, the payment will be processed on the same day the return has been processed and reimbursed to the original payment method.

If you paid with a debit or credit card please be advised that this can take 3-5 working days to show on your account.

FAULTY OR DAMAGED ITEM

To allow us to resolve this as quickly as possible please provide photos to help us confirm any errors and we can usually have a replacement out within 36 hours without the need to return any faulty items.  Please retain all packaging and labels received with your parcel, otherwise you may invalidate any claim.

*Please note that VIP wristbands and your festival programme will be posted out to you 4-6 weeks prior to the event.

Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.

We will notify you by e-mail when your order is dispatched.

Please note if you are not in when the order is being delivered it will be left with a neighbour unless instructed otherwise.

We are not offering, and are unable to ship, items outside of the United Kingdom. 

Any order placed for delivery outside of the UK will be cancelled without notice and a full refund issued. 

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us.